استخدام

Hiring Secretary، Customer Service Executive and Centre Supervisor

استخدام K.C.M Co

K.C.M Co company invites the following qualified people to complete its staff in Tehran province

requirementssubject

Gender: female, male

Type of contract: full time

Job Responsibility
Answering inbound calls of applicants/Customers
Call resolution by giving correct and timely information
Communicating with the customers in a polite and helpful manner over the phone
Constantly updating self on product/process knowledge
Promoting/upselling Value-Added Services as per the set targets
Job Competencies
Education
Bachelor’s degree in any discipline
Experience
Experience of working as a secretary and handling calls
Knowledge
Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications
Ability to communicate and interact effectively with people
Language
Must be able to read, write and speak English fluently
Any other foreign languages will be preferred

Secretary

Gender: female, male

Type of contract: full time

Job Responsibility

Appointment slotting for prospective customers

Understand the applicant requirement and provide appropriate advice / information

Documentation – scrutiny / checking and submission

Data Quality of application information submission

Segregation of application as per service

Selling Value Added services

Job Competencies

Education

Bachelor’s degree in any discipline

Experience

Experience of working in Customer Service industry and handling calls

Knowledge

Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications

Ability to communicate and interact effectively with people

Language

Must be able to read, write and speak English fluently

Must be able to read, write and speak Spanish fluently

Must be able to read, write and speak French fluently

Customer Service Executive

Gender: female, male

Type of contract: full time

Job Responsibility

Maintaining smooth and efficient operations of a centre

Creating an environment that promotes teamwork and Maintaining discipline

Ensure customer satisfaction by quick processing and addressing grievances

Gives assistance to staff to maximize productivity and reduction of non-productive time

Creation and maintenance of records

Creating maintaining and sharing the performance reports with Management/staffs

Ensuring inventory and requirements for smooth operations

Roistering staff and proper manning of staffs for Cs

Updates on self and staff on the Mission updates

Day end cash closing and reports

Training on CS, product and process

To be the first level escalation for the customer and employee grievances

Job Competencies

Education

Bachelor’s degree in any discipline

Experience

Experience of working in Customer Service management skills/experience

Knowledge

Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications

Ability to communicate and interact effectively with people

Language

Must be able to read, write and speak English fluently

Must be able to read, write and speak Spanish fluently

Must be able to read, write and speak French fluently

Centre Supervisor

Qualified applicants are kindly requested to send their resumes through the "e-estekhdam" resume submission system ارسال رزومه نشان کردن آگهی نشان شده اشتراک گذاری گزارش مشکل آگهی kcm co ۲ آگهی فعال

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